Effective Date: 18th June 2026
Business Name: Roller Safaris
Website: https://roller-safaris.co.ke/
Contact Email: info@roller-safaris.co.ke

At Roller Safaris, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, make an inquiry, request a safari quotation, book a tour, or communicate with us through our official channels.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information.

1. Information We Collect

We may collect personal information when you interact with Roller Safaris through our website, contact forms, email, phone, WhatsApp, social media pages, or booking channels.

The information we may collect includes:

  • Your full name;
  • Email address;
  • Phone number;
  • Country of residence;
  • Travel dates;
  • Number of travellers;
  • Safari destination preferences;
  • Accommodation preferences;
  • Budget range;
  • Pickup and drop-off details;
  • Special requests related to your trip;
  • Payment confirmation details;
  • Passport or identification details where required for travel arrangements;
  • Any other information you voluntarily provide when making an inquiry or booking.

We may also collect non-personal information such as browser type, device information, pages visited, time spent on the website, referral source, and general location data through cookies or analytics tools.

2. How We Use Your Information

Roller Safaris collects and uses personal information for the following purposes:

  • To respond to safari inquiries and quotation requests;
  • To prepare customized safari itineraries;
  • To confirm bookings and travel arrangements;
  • To communicate with you before, during, and after your safari;
  • To arrange transport, accommodation, park entry, guides, excursions, and related travel services;
  • To process payments and issue receipts or invoices;
  • To provide customer support;
  • To improve our website, services, and customer experience;
  • To send updates, offers, or travel information where you have agreed to receive them;
  • To comply with legal, tax, regulatory, safety, or operational requirements.

We only collect information that is necessary for legitimate travel, booking, communication, administrative, and business purposes.

3. Sharing Your Information

To deliver our services, we may share relevant personal information with trusted third parties involved in your travel arrangements. These may include:

  • Hotels, lodges, camps, and accommodation providers;
  • Tour guides and driver-guides;
  • Transport providers;
  • Park authorities and conservation areas;
  • Airlines, train operators, or transfer service providers;
  • Payment processors and banks;
  • Travel partners or suppliers involved in your itinerary;
  • Professional advisors where necessary;
  • Government, legal, or regulatory authorities where required by law.

We only share information that is necessary for the specific purpose of arranging or managing your safari, tour, transfer, or related service.

4. Payment Information

Payments may be processed through bank transfers, mobile money, card payment providers, or other approved payment methods.

Roller Safaris does not intentionally store full card details on its website. Where online payments are available, payment processing may be handled by third-party payment providers who are responsible for securing payment information according to their own privacy and security standards.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, understand website performance, monitor traffic, and support marketing activities.

Cookies may help us understand:

  • Which pages visitors view;
  • How visitors find our website;
  • Which devices and browsers are used;
  • How users interact with our content;
  • Whether our online marketing is effective.

You can choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

6. Marketing Communications

Where you have contacted us, booked with us, or opted in to receive updates, we may send you travel-related information, safari offers, destination updates, or company news.

You may opt out of marketing communication at any time by contacting us or using the unsubscribe option where available.

We do not sell your personal information to third parties for marketing purposes.

7. Social Media and External Links

Our website may include links to social media platforms, partner websites, booking platforms, or other third-party websites.

Please note that once you leave our website, we are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Travel Images, Reviews, and Testimonials

With your permission, we may use travel photos, videos, reviews, testimonials, or feedback for marketing purposes, including on our website, social media pages, brochures, or advertisements.

We will not knowingly publish your image, testimonial, or personal travel story for promotional use without your consent.

9. Children’s Privacy

Our safaris and tours may include families travelling with children. Where information relating to a child is required for travel arrangements, such information should be provided by a parent, guardian, or responsible adult.

We do not knowingly collect personal information from children without appropriate parental or guardian involvement.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These steps may include secure communication channels, limited access to client information, careful supplier sharing, and responsible data handling practices.

However, no internet-based system can be guaranteed to be completely secure. Clients are encouraged to use secure communication channels when sharing sensitive travel or payment information.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, including booking management, customer service, accounting, legal, tax, record-keeping, and business purposes.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.

12. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal information we hold about you;
  • Request correction of inaccurate or outdated information;
  • Request deletion of information where legally permitted;
  • Object to certain uses of your personal information;
  • Withdraw consent where processing is based on consent;
  • Request information about how your data is used.

To exercise any of these rights, please contact us using the details provided in this policy.

13. International Data Transfers

Some travel services may require us to share relevant information with suppliers or partners outside Kenya, especially where a safari, tour, accommodation, transfer, or travel service involves another country.

Where this is necessary, we will share only the information required to deliver the requested service.

14. Legal Compliance

Roller Safaris may disclose personal information where required to comply with applicable laws, regulations, court orders, government requests, safety obligations, fraud prevention, or legal processes.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or data handling practices.

Any changes will be published on this page with an updated effective date.

16. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact us:

Roller Safaris
Website: https://roller-safaris.co.ke/
Email: info@roller-safaris.co.ke

We are committed to handling your personal information responsibly, transparently, and securely.