These Terms & Conditions govern all bookings made with Lilac Roller Safaris Ltd (“the Company,” “we,” or “us”) for safaris, tours, accommodation, transport, excursions and related travel services.
A booking is confirmed when the Company accepts it in writing and receives the required deposit or full payment, subject to supplier confirmation where applicable.
By confirming a booking or making payment, the Client acknowledges that they have had an opportunity to read and accept these Terms & Conditions, the confirmed quotation, itinerary and applicable Refund & Cancellation Policy.
2.1 All published prices are indicative and based on costs prevailing at the time of publication. Prices may be revised at any time prior to booking confirmation.
2.2 Final prices will be confirmed in writing at the time of booking. Factors that may affect price include, but are not limited to:
Changes in exchange rates
Government duties, taxes, park fees, or levies
Fuel and airline fare fluctuations
Hotel or lodge tariff adjustments
2.3 Unless otherwise stated, prices are quoted in United States Dollars (USD), and bank charges or transfer fees are the responsibility of the Client.
2.4 A deposit of 50% in high season or 35% in low season is required to secure a booking. Full payment is due at least 30 days before departure. Bookings made within 45 days of departure require full payment immediately.
3.1 Inclusions:
Accommodation and specified meals
Transport as per itinerary (e.g., 4×4 vehicles, coaches)
Professional driver/guide services
Park entrance fees, portage, hotel taxes and service charges
3.2 Exclusions:
International and domestic airfare not expressly listed
Visa fees, airport departure taxes, vaccinations
Beverages, laundry, telephone bills, personal expenses
Tips and gratifications unless specified as included
Optional activities not in the itinerary
3.3 Domestic flight baggage allowances and restrictions must be strictly observed; soft-sided luggage is recommended.
All cancellations, refund requests and booking amendments are subject to our separate Refund & Cancellation Policy, available at:
https://roller-safaris.co.ke/refund_returns/
Clients are encouraged to read this policy before making payment. Refunds depend on the applicable cancellation period, supplier conditions, services already booked and costs that can or cannot be recovered.
Cancellation requests must be submitted in writing to booking@roller-safaris.co.ke. Any refund deductions will be explained and handled in accordance with the booking terms and applicable law.
We will make reasonable efforts to follow the confirmed itinerary. Changes may be necessary because of weather, road conditions, safety concerns, park restrictions, supplier availability or other circumstances beyond our reasonable control.
Where a material change is necessary, we will endeavor to inform the Client and offer a reasonable alternative where available. Any additional charges will be explained before payment is requested, subject to applicable law.
Wildlife sightings cannot be guaranteed because animals move freely in their natural environment. Optional activities are subject to availability, weather and safety requirements.
6.1 Clients are solely responsible for securing valid passports, visas, and required health certificates.
6.2 Health risks such as malaria and yellow fever are present in parts of East Africa; medical advice should be obtained prior to travel.
6.3 Proof of inoculations and personal medication documentation should be carried at all times.
6.4 Domestic activity participation (e.g., walking safaris, balloon rides) carries inherent risks; the Company cannot guarantee safety.
7.1 Comprehensive travel insurance, including cancellation, emergency medical evacuation, repatriation, accident, and loss of baggage coverage, is mandatory for all Clients.
7.2 Clients must provide proof of insurance upon request.
Our packages may involve independent hotels, lodges, camps, airlines, transport providers, activity operators and other suppliers. Their services are subject to their respective operating conditions and availability.
Lilac Roller Safaris will exercise reasonable care in arranging and coordinating the services included in a booking. Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded.
Safari travel may involve rough roads, remote locations, changing weather and wildlife-related risks. Clients must follow safety instructions and take reasonable care of their personal belongings.
Delays may occur because of traffic, weather, road conditions, border procedures, breakdowns or other unforeseen events. We will make reasonable efforts to assist with alternatives where practicable.
Clients should report concerns to their guide, driver or our office as soon as reasonably possible so we can try to resolve them during the trip.
Unresolved complaints may be submitted to info@roller-safaris.co.ke, including the booking reference, travel dates and details of the concern.
We aim to provide a response within 30 days where reasonably practicable. The parties will endeavor to resolve disputes amicably before referring unresolved matters to a competent forum.
By confirming a booking and making the required payment, the Client acknowledges that they have had an opportunity to read these Terms & Conditions, the confirmed itinerary and quotation, and the Refund & Cancellation Policy.
Clients are encouraged to retain copies of their booking confirmation, invoice, itinerary and applicable policies.
LILAC ROLLER SAFARIS LTD
Your Journey. Our Passion.
